Call Center Customer Service Representative

About the role

We are looking for a full-time Call Center Customer Service Representative to join Ideal Clinics in Jeddah. The role involves answering inbound calls from patients, providing information about the clinic’s services, scheduling appointments and following up on inquiries while maintaining a high level of professionalism and confidentiality.

Key responsibilities

• Answer and manage a high volume of incoming patient calls.
• Provide accurate information on cosmetic surgery, laser, skin, eye and dental services.
• Schedule appointments and coordinate follow‑up calls.
• Document interactions in the clinic’s system and update records.
• Escalate complex or sensitive issues to the appropriate medical or administrative department.
• Ensure compliance with clinic policies and patient privacy regulations.

Required profile

• Strong customer‑facing experience in service or support roles.
• Ability to deliver clear, courteous communication in English; Arabic is a strong advantage.
• Comfortable handling high call volumes and following structured workflows.
• Empathetic, patient and professional when dealing with health‑related inquiries.
• Basic understanding of healthcare or clinic environments.
• High school diploma or equivalent; further studies in communications, customer service or healthcare administration are a plus.

Required skills

• Experience with call‑center or CRM systems.