Customer Care Advisor (Non-voice)

About the role

We are looking for a Customer Care Advisor (Non‑voice) to join Tamara’s Customer Experience team in Riyadh. You will handle customer queries via email and live chat, delivering accurate information and tailored solutions that reflect Tamara’s fintech services. Tamara is a leading fintech platform in Saudi Arabia and the GCC, serving over 25 million customers and 130 000 merchants with reliable financial solutions.

Key responsibilities

• Answer inbound emails and respond to live‑chat requests promptly.
• Identify customer questions, concerns and overall needs.
• Provide accurate answers and solutions, reviewing accounts and transactions when necessary.
• Explain Tamara’s services in detail and ensure compliance with support metrics.
• Follow communication scripts and maintain high service quality.

Required profile

• University graduate; previous customer service experience is a plus.
• Native Arabic speaker with at least B2 level English proficiency.
• Strong ability to use computers and internet applications.
• Excellent written communication and problem‑solving skills.
• Flexibility to work rotational hours and days.