Call Center Representative (Riyadh)

About the role

My Clinic is seeking a professional Call Center Representative to handle inbound and outbound patient calls. The role focuses on delivering a smooth, courteous experience while managing appointments and providing service information.

Key responsibilities

• Answer incoming patient calls in a courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments.
• Accurately book appointments in the system according to clinic policies.
• Record relevant information and notes for each interaction.
• Handle patient complaints or forward them to the appropriate team.
• Follow approved call scripts and meet daily performance targets.
• Maintain patient confidentiality and comply with data‑privacy standards.
• Assist with additional tasks as required by the business.

Required profile

• High school diploma (diploma or bachelor's degree preferred).
• Previous call‑center or customer‑service experience is an advantage.
• Fluent in spoken and written Arabic; English proficiency preferred.
• Ability to use computer systems and appointment‑scheduling tools.
• Strong ability to work under pressure and manage multiple tasks.
• High level of accuracy, commitment, and time‑management.

Required skills

What we offer

• Opportunity to work in a leading multispecialty outpatient care provider.
• Collaborative environment focused on health and patient wellbeing.
• Professional development within a growing healthcare organization.