Collection Officer

About the role

Support the company's financial objectives and improve cash flow by managing receivables, accelerating collections, resolving billing issues, and maintaining positive tenant relationships.

Key responsibilities

• Issue tenant invoices and receipt vouchers, including through the Ejar platform, and verify lease contracts before approval.
• Communicate with tenants to follow up on due or overdue rent, manage Promise-to-Pay commitments, and issue balance confirmation letters.
• Perform bank statement settlements, reconcile payments, and coordinate with the Finance team on unidentified transactions.
• Create and maintain lease contracts in SAP, update collection reports, and organise supporting documentation.
• Conduct periodic collection reviews, develop plans to improve weekly collections, and identify drivers of delinquency.
• Build effective relationships with Finance, Leasing, Accounting and other internal teams to resolve collection issues and escalate significant delinquencies.
• Prepare weekly and monthly reports on collection activities, cash‑flow outlook, and invoicing performance.
• Maintain accurate customer account records, ledgers and intercompany transaction data.

Required profile

• Bachelor’s degree in Accounting, Finance or a related field.
• Minimum three years of relevant experience in collections or accounts receivable.
• Proficiency in SAP is required.

Required skills

• Ejar platform
• SAP