Computer User Support Specialist (Remote)

About the role

We are looking for a technology‑focused professional to join our team as a Computer User Support Specialist. Working fully remotely, you will help users maintain productivity by diagnosing and resolving hardware, software, and system issues.

Key responsibilities

• Provide remote technical assistance to users experiencing computer problems.
• Troubleshoot hardware, software, and operating‑system issues.
• Assist with account access, application usage, and general technical questions.
• Document support tickets, resolutions, and follow‑up actions accurately.
• Escalate complex problems to senior staff when necessary.
• Install, configure, and maintain software applications.
• Maintain and update technical documentation and knowledge bases.
• Monitor ticket queues and ensure timely closure of open issues.

Required profile

• Strong troubleshooting and problem‑solving abilities.
• Good understanding of computer systems and software applications.
• Excellent communication and customer‑service skills.
• Ability to explain technical information clearly.
• High attention to detail and ability to manage multiple requests.
• Comfortable working remotely with a reliable internet connection.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Operating‑system support
• Software installation and configuration

What we offer

• Fully remote work arrangement.
• Flexible schedule.
• Technical training and professional development.
• Competitive compensation package.
• Career growth opportunities within a supportive technology team.