Customer Service Agent

About the role

As a Customer Service Agent at Keeta, you will be the first point of contact for customers, assisting with order placement, handling inquiries, and resolving delivery issues to ensure a positive experience.

Key responsibilities

• Handle customer inquiries and complaints via phone, chat, email, or other channels.
• Provide detailed information about products and services, assist with order modifications and cancellations.
• Track delivery status and coordinate with logistics, sales, and technical teams to ensure timely deliveries.
• Resolve issues related to delivery, payment, or service dissatisfaction.
• Collect and report customer feedback to improve service quality.
• Participate in training sessions and work flexible shifts within a 24‑hour window.

Required profile

• Bachelor’s degree (recent graduates encouraged to apply).
• 0–1 years of experience; fresh graduates welcome.
• Saudi national with fluency in Arabic and English.
• Typing speed of at least 40 WPM.
• Strong problem‑solving ability and customer‑focused attitude.
• Ability to multitask, prioritize and manage time effectively.