Customer Service & Order Coordinator

About the role

The Cordwainer, a luxury care and restoration business based in Jeddah, is looking for a Customer Service & Order Coordinator to ensure a seamless customer journey from the first inquiry to final delivery. The role involves handling client communications, managing order details, and coordinating collection and delivery services.

Key responsibilities

• Respond to customer inquiries about restoration, repair, cleaning, collection, delivery, timelines and order status.
• Create, update and track orders with accurate item descriptions, service requirements, notes and status changes.
• Arrange collection and delivery logistics with customers and operational staff.
• Follow up on open orders, approvals, payments and final delivery.

Required profile

• Polished professional communication suitable for luxury clients.
• Strong attention to detail, scheduling and follow‑up abilities.
• Ability to manage multiple orders while meeting promised response times.
• Problem‑solving skills and sound judgment for service questions or complaints.
• Fluent written and spoken English; Arabic is a plus.
• Discretion in handling premium garments, accessories and footwear.

Required skills

• Proficiency with email and messaging platforms.
• Experience using spreadsheets.
• Familiarity with point‑of‑sale (POS) systems.
• Knowledge of customer relationship management (CRM) tools.