Customer Service Specialist
51Talk · Riyadh Region
وصف الوظيفة
About the role
Join our team as a Customer Service Specialist, working remotely on a full‑time basis. You will be the primary point of contact for our Arabic‑ and English‑speaking customers, delivering timely and effective support.
Key responsibilities
- Respond to customer inquiries via phone, email, or chat in Arabic and English.
- Resolve product or service issues while maintaining a high level of customer satisfaction.
- Log all interactions and updates accurately in the company’s CRM system.
- Follow up on open cases to ensure timely resolution.
- Identify recurring problems and suggest process improvements.
- Collaborate with other departments to address complex customer needs.
Required profile
- Minimum of 1 year of experience in a customer service or support role.
- Fluent written and spoken Arabic and English.
- Strong communication, interpersonal, and problem‑solving abilities.
- Proven ability to work independently in a remote environment.
- Excellent follow‑up and organizational skills.
Required skills
- Experience using CRM systems and customer service tools.
Questions fréquentes
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الرواتب والأدلة وعمليات البحث في المملكة العربية السعودية.
الراتب: Customer Service Representative استنادًا إلى 18 عرض عمل في المملكة العربية السعوديةالرواتب حسب المهنة
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51Talk
Riyadh Region
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