Customer Service Specialist – Riyadh

About the role

Ingress Partners is seeking a Customer Service Specialist to strengthen customer relationships and ensure smooth order fulfillment across the Middle East. Based in Riyadh, you will act as a key liaison between customers and internal teams, delivering high‑quality service and operational excellence.

Key responsibilities

• Manage customer orders from entry to delivery, ensuring accuracy and timeliness.
• Coordinate with Supply Chain, Logistics, Sales, Manufacturing and other departments to resolve issues.
• Address customer inquiries and complaints, maintaining high service levels.
• Support commercial strategies and drive operational improvements.
• Maintain strong relationships with customers and understand their evolving requirements.

Required profile

• Bachelor’s degree.
• At least 1 year of experience in customer service or customer engagement.
• Experience supporting customers across the Middle East is preferred.
• Excellent communication, interpersonal and problem‑solving abilities.
• Strong decision‑making and critical‑thinking skills.
• Ability to work collaboratively with multiple internal functions.

Required skills

• Proficiency with SAP.
• Experience using a CRM system.
• Solid knowledge of business processes related to order fulfillment and logistics.