Customer Support Specialist Administrator (Remote)

About the role

We are looking for a friendly, organized and detail‑oriented Customer Support Specialist Administrator to join our fully remote team. This entry‑level role blends customer‑facing support with administrative coordination, data entry and document processing.

Key responsibilities

• Respond to customer inquiries via email, chat or phone, providing accurate information and guiding them through standard processes.
• Maintain and update customer records, spreadsheets, and digital folders; process routine administrative requests.
• Create, categorize and manage support tickets, track case status and follow up on pending requests.
• Assist with account maintenance, verify information before changes, and upload or label digital documents.
• Collaborate with other departments, participate in virtual meetings and ensure clear communication.

Required profile

• High school diploma or equivalent.
• Strong written and verbal communication, friendly and patient attitude.
• Excellent attention to detail, organization and time‑management skills.
• Ability to work independently in a remote environment and maintain confidentiality.
• Reliable internet connection and suitable workspace.

Required skills

• Microsoft Office (Word, Excel, Outlook).
• Google Workspace (Docs, Sheets, Gmail).
• Familiarity with CRM or ticket‑management systems.
• Basic computer and typing proficiency.

What we offer

• Fully remote work environment with flexible scheduling.
• Competitive entry‑level compensation and paid onboarding.
• Full‑time and part‑time positions, paid time off and holidays.
• Health, dental and vision benefits where applicable.
• Professional development, coaching and career advancement opportunities.