E-Commerce & Omni-Channel Development Lead

About the role

The E‑Commerce & Omni‑Channel Development Lead will accelerate the growth of Abbott Nutrition’s digital commerce business. This senior position is responsible for shaping and executing e‑commerce and omni‑channel strategies across key customers, marketplaces, pharmacy chains, quick‑commerce platforms and direct‑to‑consumer touchpoints.

Key responsibilities

• Develop and execute e‑commerce and omni‑channel growth strategy aligned with business objectives, delivering sales, market share and profitability targets across digital channels.
• Identify and pursue growth opportunities across pure‑play e‑commerce, pharmacy e‑commerce, marketplaces, quick‑commerce and omni‑retail partners, building joint business plans.
• Lead seamless consumer and shopper experiences across online and offline touchpoints, integrating healthcare professional engagement, retail activation and digital conversion.
• Ensure best‑in‑class product content, search optimisation, category placement and digital merchandising to improve product discoverability and digital shelf performance.
• Collaborate with Marketing, Trade Marketing and Sales to design digital‑first activation plans, drive online campaigns, media investments and promotional activities.
• Monitor and analyse performance metrics such as sales, market share, traffic, conversion, basket size and ROI, producing dashboards and reports for commercial decision‑making.
• Partner with Supply Chain, Medical Affairs and Regulatory teams to guarantee product availability, compliance of digital content and adherence to healthcare regulations.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Pharmacy, Nutrition, Digital Commerce or related field; MBA preferred.
• 8+ years experience in FMCG, Healthcare, Nutrition or Retail, with at least 3‑5 years leading e‑commerce or omni‑channel commercial functions.
• Proven track record of delivering profitable growth through digital commerce channels and managing key online retailers, pharmacy chains and marketplace platforms.
• Experience working in highly regulated healthcare or nutrition categories is advantageous.

Required skills

• Strategic commercial leadership and revenue growth management.
• Digital commerce excellence, e‑commerce strategy and digital shelf optimisation.
• Analytics, data interpretation and business performance management.
• Stakeholder management, influencing and negotiation.