Facilities Service Officer

About the role

The Facilities Service Officer is responsible for delivering high‑quality operational services within the organization’s facilities. The role focuses on creating a positive experience for visitors and beneficiaries while supporting daily operations and ensuring compliance with safety and quality standards.

Key responsibilities

• Greet visitors and beneficiaries, providing assistance and information about facilities and services.
• Handle customer inquiries, complaints, and service requests promptly and professionally.
• Track maintenance and service requests, coordinating with relevant authorities until completion.
• Monitor facility readiness, report faults, and conduct regular inspections for cleanliness and safety.
• Prepare daily reports documenting observations and operational activities.
• Collaborate with security, maintenance, cleaning, and operations teams to ensure continuous service delivery.
• Adhere to company policies, occupational health and safety requirements, and maintain a professional appearance.
• Perform any additional tasks assigned by the direct supervisor.

Required profile

• Saudi national.
• Bachelor’s degree or professional diploma; experience in customer service, facilities management, or hospitality is preferred.
• Fluent spoken English.
• Proficient in computer use and Microsoft Office applications.

Required skills

• Microsoft Office