Front Desk Agent – Hotel Front Office

About the role

We are seeking dynamic, self‑motivated Front Desk Agents to deliver professional, customer‑focused service that creates memorable stays for our guests. You will be the first point of contact, ensuring a warm welcome from arrival through departure.

Key responsibilities

• Provide prompt, courteous, and efficient service to achieve high customer satisfaction.
• Greet guests by name, escort them to their rooms, and conduct in‑room and hotel familiarisation.
• Assist guests with enquiries about hotel activities, local services, promotions, events, and attractions.
• Maintain up‑to‑date knowledge of rate levels, occupancy, and hotel information.
• Accurately process check‑in/check‑out, incidental charges, and cashiering using computerized Front Office systems.
• Protect guest privacy and adhere to hotel policies, procedures, and service standards.

Required profile

• Degree in hospitality or related field.
• Previous experience in a hotel Front Office department.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.

Required skills

• Opera (hotel property management system) – advantage.