Front Office Manager (Pre-opening)

About the role

Join Hilton’s new airport hotel in Dammam as the Front Office Manager for the pre‑opening phase. You will lead the front desk team, set service standards and help shape the guest experience from day one.

Key responsibilities

• Manage daily front office operations, including guest registration, room inventory and policy compliance.
• Monitor guest satisfaction, address service issues and drive continuous improvement.
• Implement revenue initiatives by promoting hotel services and executing up‑selling tactics.
• Provide regular updates and training to keep the team informed about hotel offerings and local attractions.
• Welcome guests, respond to inquiries and resolve concerns promptly.
• Supervise, coach and develop front office staff, fostering a positive and productive work environment.

Required profile

• A passion for delivering warm, memorable hospitality.
• Integrity and a commitment to doing the right thing.
• Strong leadership skills that inspire others.
• Team‑oriented mindset that drives collaborative outcomes.
• Ownership and accountability for results.
• Urgency and discipline to act decisively in the moment.

Required skills