Junior Service Delivery Analyst (Temporary)

About the role

The World Bank Group is seeking a Junior Service Delivery Analyst on an Extended Term Temporary basis to provide onsite IT support at its Riyadh hub. The role serves as the first point of contact for technology issues affecting staff and visitors, ensuring continuity of operations.

Key responsibilities

• Deliver responsive onsite IT support for end‑user devices, network connectivity, and collaboration tools.
• Coordinate incident resolution with the regional IT team, global helpdesk and external vendors.
• Maintain accurate inventory and lifecycle management of hardware and software assets.
• Participate in proactive problem management to reduce recurring issues.

Required profile

• Minimum two years of relevant IT support experience.
• Fluent in both Arabic and English.

Required skills

• Jira Service Management
• ServiceNow
• Cisco Webex and Zoom Rooms
• Microsoft Teams and Teams Rooms
• Windows 11 operating system
• Wi‑Fi and network troubleshooting
• Remedy ITSM platform
• CrowdStrike and Microsoft Defender security tools
• SharePoint and Microsoft 365
• Azure Active Directory and DNS management
• DHCP, VPN and IP addressing
• macOS and iOS support
• Exchange Online
• IT Asset Management processes