Key Account Specialist

About the role

The Key Account Specialist will be responsible for managing and developing the company’s most strategic client relationships. This role focuses on achieving sales and profitability targets while identifying growth opportunities across the portfolio of key accounts.

Key responsibilities

• Manage a portfolio of key and strategic accounts, maintaining strong relationships with decision‑makers.
• Develop and implement strategic plans for each account aligned with client and company objectives.
• Understand client needs and provide appropriate solutions, achieving sales, revenue, and profitability targets.
• Identify cross‑selling and up‑selling opportunities to increase business volume.
• Negotiate contracts, pricing, and commercial terms in the company’s best interest.
• Follow up on contract renewals to ensure business continuity.
• Coordinate with internal departments to deliver client requirements on time and to quality standards.
• Manage and resolve client issues, escalating when necessary.
• Conduct regular client meetings to review performance and explore development opportunities.
• Prepare and follow up on quotations, commercial proposals, and contracts.
• Monitor invoices and outstanding payments, coordinating with Finance for collections.
• Analyze account performance and prepare periodic reports on sales, revenue, opportunities, and risks.
• Monitor market trends, competitors, and evolving client needs.
• Build strong relationships within client organizations at various management levels.
• Act as the primary liaison between the client and the company to ensure an excellent customer experience.

Required profile

• Proven experience managing key or strategic accounts.
• Strong relationship‑building and communication abilities.
• Strategic planning and execution skills.
• Negotiation expertise with commercial contracts.
• Ability to coordinate cross‑functional teams.
• Problem‑solving mindset with a focus on client satisfaction.
• Analytical skills to assess account performance and market dynamics.

Required skills