Operational Excellence Lead

About the role

We are seeking a dynamic Operational Excellence Lead to join our founding team at a critical launch phase. You will act as the central hub for daily frontline activities, ensuring seamless service delivery and real‑time problem solving as we scale.

Key responsibilities

• Oversee and synchronize front‑line workflows to guarantee flawless execution.
• Serve as the primary communication bridge between customers and service partners.
• Monitor each step of the service journey to uphold quality and efficiency standards.
• Anticipate bottlenecks and resolve operational challenges on the fly with a solution‑first mindset.

Required profile

• 0‑2 years of experience in operations, logistics, or customer success.
• Ability to multitask in a high‑energy, fast‑paced environment.
• Professional command of written and spoken English.
• Strong attention to detail and a passion for quality.

Required skills

• Microsoft Office

What we offer

• Opportunity to build the operational foundation of a growing startup.
• Visible impact on daily operations and company growth.
• Collaborative, fast‑moving environment with room for rapid development.