Operations Supervisor (Delivery)

About the role

We are seeking a proactive and results‑driven Operations Supervisor to lead daily delivery operations and drive performance across our driver team. The role focuses on maintaining operational efficiency, high service standards, and continuous improvement of all delivery activities.

Key responsibilities

• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on‑time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans and recognize top performers.
• Plan and assign shifts to guarantee full route coverage and smooth handovers.
• Coordinate with dispatch to optimise driver allocation and overall efficiency.
• Provide coaching, resolve operational issues and handle escalations.
• Ensure safety, policy and branding compliance.
• Prepare performance reports and collaborate with internal teams to enhance service quality.

Required profile

• Minimum 3 years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team‑management and coordination capabilities.
• Bachelor’s degree in Business, Logistics or a related field preferred.
• Valid driver’s licence.

Required skills

• Delivery management systems
• Operational software