Personal Shopping Manager – Riyadh

About the role

To manage the personal shopping department, initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise sales, customer satisfaction and customer loyalty.

Key responsibilities

• Monitor market trends and competitor activities continuously.
• Develop a personal shopping strategy and budget to uphold the organisation’s image.
• Collaborate with other business units to create concepts that promote the personal shopping experience.
• Build and nurture relationships with each personal shopping customer, ensuring needs are identified and sales opportunities maximised.
• Inform key customers of new arrivals, invite them to exclusive previews, promotions and in‑store activities.
• Provide customer profile insights to Marketing, Buying and Planning to influence buying practices.
• Maintain an up‑to‑date customer database for exclusive shoppers.
• Expand the personal shopping customer base through networking and sustainable business relationships.
• Generate and analyse performance reports to identify commercial opportunities.
• Protect customer confidentiality and ensure data is used solely for departmental purposes.
• Guide, motivate and develop staff to enhance performance and prepare them for higher‑level roles.

Required profile

• High School diploma or equivalent (O Levels).
• 5‑7 years of retail sales experience with premium brands.