Printing & Document Solutions Technical Technician

About the role

The Printing & Document Solutions Technical Technician is responsible for installing, commissioning, and maintaining multifunction printers, production and industrial printing equipment, and related document management solutions at customer sites. The role ensures continuous operation, high reliability, and quality service delivery while adhering to safety standards.

Key responsibilities

• Install, commission, configure, and prepare multifunction printers (MFPs), production printing systems, and industrial printing equipment at customer locations.
• Perform preventive and scheduled maintenance according to manufacturer guidelines.
• Diagnose electrical, mechanical, and electronic faults, identify root causes, and execute corrective actions.
• Repair or replace defective parts following approved technical procedures.
• Adjust, calibrate, and verify print quality and overall equipment performance after maintenance.
• Connect equipment to networks and coordinate with IT teams when required.
• Support document management, print management, and device management solutions.
• Monitor service requests, prioritize faults, and respond within agreed SLAs.
• Prepare technical reports detailing faults, repairs, spare parts used, and equipment condition.
• Track equipment performance, identify recurring issues, and propose technical recommendations.
• Follow occupational health and safety procedures and maintain accurate service records.

Required profile

• Bachelor's degree in Electronics, Electrical Engineering, Mechatronics, IT, Computer Engineering, or a related field.
• Practical experience maintaining and operating MFPs, production printing systems, or industrial printing equipment.
• Familiarity with manufacturers such as Xerox, Ricoh, Canon, Konica Minolta, Kyocera, HP, or Al‑Ajjo (preferred).
• Good knowledge of mechanical, electrical, and electronic components of printing equipment.
• Understanding of basic networking, network printing, and print/document management solutions.
• Ability to read technical manuals, wiring diagrams, and equipment schematics.
• Strong systematic fault‑diagnosis and problem‑solving abilities.
• Manufacturer‑certified technical training or certifications (preferred).

Required skills

• Multifunction printers (MFPs) installation and commissioning
• Production and industrial printing equipment maintenance
• Technical troubleshooting of electrical, mechanical, and electronic faults
• Calibration and print‑quality verification
• Network installation and integration with IT systems
• Print management and document management solutions
• Technical reporting and documentation
• Occupational health and safety compliance
• Technical English reading proficiency