Remote Customer Support Representative

About the role

Talentpro is looking for a customer‑focused Remote Customer Support Representative to deliver professional assistance and create positive experiences for our clients. Working from a home office, you will handle inquiries via phone, email, chat or online platforms, ensuring timely and accurate responses.

Key responsibilities

• Respond to customer enquiries through multiple channels (phone, email, chat).
• Provide accurate information about products, services and processes.
• Resolve customer concerns efficiently and professionally.
• Document interactions and keep records up to date.
• Escalate complex issues to the appropriate internal teams.
• Identify opportunities to improve the customer experience.
• Meet service quality and performance targets.

Required profile

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer‑focused mindset with the ability to stay professional under pressure.
• Excellent problem‑solving abilities and attention to detail.
• Reliable internet connection and a dedicated remote workspace.

Required skills

• Customer service software.
• CRM systems.

What we offer

• Fully remote work with flexible scheduling.
• Customer service training and career development opportunities.
• Competitive compensation and a supportive team environment.
• Potential for advancement and skill development.