Renewals Specialist

About the role

The Renewals Specialist will manage a portfolio of SaaS customers, ensuring timely renewals, reducing churn, and driving ARR retention. You will act as a trusted partner, conducting health‑check calls and coordinating with internal teams to resolve issues and uncover expansion opportunities.

Key responsibilities

• Own renewal process for assigned accounts and close renewals on schedule.
• Maintain primary contact with customers, conducting at least four structured health‑check calls per year.
• Identify risk signals, address dissatisfaction early, and propose upsell or cross‑sell options.
• Coordinate with Support, Product, Finance and other teams to resolve open tickets and ensure full issue resolution.
• Keep renewal status, risk indicators and customer data up‑to‑date in CRM systems.
• Take accountability for churn reduction and ARR retention within the portfolio.

Required profile

• 1‑3 years of experience in Customer Success, Account Management, Renewals or Support.
• Experience with SaaS or subscription‑based products is a strong plus.
• Excellent communication skills in Arabic; English is a plus.
• Customer‑centric mindset with strong problem‑solving abilities.
• Comfortable working against retention, churn and ARR targets.

Required skills

• Salesforce
• Zendesk
• CRM tools
• Ticketing support tools

What we offer

• Inclusive and diverse culture that encourages innovation.
• Flexible working environment.
• Competitive compensation package.