Sales Operations Manager

About the role

Mondelez International is looking for a Sales Operations Manager to drive continuous improvement of sales systems and processes across Saudi Arabia. You will act as the bridge between sales teams and IT, ensuring tools are optimized and users are fully supported.

Key responsibilities

• Provide support and training for effective use of sales systems, including customer management, tour planning, promotion planning, listing maintenance, shelf audit and reporting.
• Maintain and optimize sales system functionalities and collaborate with IT service providers to resolve technical issues.
• Lead continuous improvement initiatives, automating new processes and enhancing existing software.
• Support the Sales Capability and Development Manager in RTM enhancements, retail modelling, and performance measurement reporting.
• Analyze productivity and route efficiency reports, recommend solutions, and follow up on corrective actions.
• Lead and manage teams of routing specialists and sales analysts responsible for routing optimization and KPI reporting.

Required profile

• At least 3 years (36 months) of experience in sales operations, IT support, or related fields.
• Strong knowledge of sales processes and systems.
• Excellent facilitation and problem‑solving skills.
• Ability to work collaboratively with field sales management and IT teams.

Required skills

• KPI management
• Sales systems
• Sales analysis
• Route planning
• Sales force automation
• Territory management
• Ms Office