Sales Support – Fine Fragrance (Saudization)

About the role

A leading global fragrance company is looking for a Sales Support professional to join its Fine Fragrance team in Riyadh. You will act as a trusted partner for customers and internal stakeholders, managing requests, projects and business processes to ensure a seamless customer experience.

Key responsibilities

• Build and maintain strong working relationships with customers and internal stakeholders, acting as a reliable point of contact for day‑to‑day enquiries.
• Provide timely and accurate support on customer requests, orders, quotations and project‑related activities.
• Coordinate with cross‑functional teams—including Sales, Supply Chain, Operations, Finance and Customer Service—to meet customer needs efficiently.
• Support commercial activities by preparing quotations, pricing information, budgeting inputs and forecasting processes.
• Maintain accurate customer information, project data and documentation within company systems.
• Monitor project milestones and proactively follow up on outstanding actions to meet deadlines.
• Identify and resolve issues effectively while preserving positive customer relationships.
• Contribute to continuous‑improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.

Required profile

• Bachelor's degree or equivalent higher‑education qualification.
• Minimum of 2 years experience in Customer Service, Sales Support or Sales Administration.
• Strong customer‑service mindset with a commitment to delivering an outstanding experience.
• Experience working in a fast‑paced, customer‑focused environment.
• Fluency in English.

Required skills

• Strong problem‑solving skills with the ability to make sound decisions based on data and business requirements.
• Excellent organisational and time‑management capabilities.
• Ability to prioritise multiple tasks and perform effectively under pressure.
• Strong interpersonal and communication skills for building relationships across all organisational levels.
• Customer‑focused, proactive and solution‑oriented mindset.
• High level of organisational agility and ability to navigate a complex business environment.

What we offer

• Opportunity to support innovative and creative projects within the Fine Fragrance industry.
• Dynamic and collaborative working environment.
• Ongoing learning and professional development opportunities.