Service Supervisor

About the role

The Service Supervisor will lead the service field operations for Otis Elevator in the assigned geographic area. This role ensures that preventive and reactive maintenance, repairs, and modernization projects are executed safely, efficiently, and in line with Otis standards.

Key responsibilities

• Manage day‑to‑day activities of the service team to achieve zero accidents, low callback rates and optimal resource use.
• Conduct safety audits at client sites and enforce Otis safe‑working procedures.
• Monitor performance metrics (call‑backs, labor hours, material cost) and implement corrective actions.
• Provide second‑level technical support and act as a coach for junior technicians.
• Deliver formal and informal training on technical tasks to improve team competence.
• Maintain strong relationships with customers to maximise satisfaction.
• Track team utilisation against plan and report insights to management.

Required profile

• Minimum 1 month of relevant experience in field service or maintenance.
• Proven ability to lead a team in a safety‑critical environment.
• Strong analytical skills to evaluate performance data and drive improvements.
• Excellent communication skills for customer interaction and internal coordination.

Required skills

• Training
• Safety Audits
• Modernization
• Coaching
• Technical Support
• Reactive Maintenance
• Repair