ServiceDesk Engineer L1

About the role

Tabby is looking for a ServiceDesk Engineer L1 to join its Service Desk team in Saudi Arabia. The role focuses on first‑line support, bug identification and automation of routine tasks, helping internal teams maintain smooth operations.

Key responsibilities

• Handle support requests and perform basic problem analysis.
• Identify, document and report bugs to the development team.
• Standardise solutions and maintain documentation for L1 and L2 support.
• Analyse technical issues and create development tickets for remediation.
• Contribute to internal tool development, automation and Back‑Office enhancements.
• Automate repetitive tasks to improve efficiency.

Required profile

• Experience working with Jira for ticket management.
• Strong ownership, proactive attitude and ability to work autonomously.
• Familiarity with monitoring and logging tools such as Datadog, Grafana or Kibana.
• Practical knowledge of administrative automation tools.
• English proficiency at B2 level for written communication and technical documentation.
• Understanding of software development principles and ability to write simple SQL queries.

Required skills

• Jira
• Datadog
• Grafana
• Kibana
• SQL (basic queries)
• Google Cloud (nice to have)
• Google Apps Script (nice to have)
• Bash scripting
• Python scripting
• Go (nice to have)
• ITIL process knowledge (nice to have)
• Jira administration (nice to have)