Spa Receptionist – Luxury Wellness Resort

About the role

The Spa Receptionist is the first point of contact for guests at Life in Balance Spa, Miraval The Red Sea. You will ensure a calm, welcoming environment while supporting smooth operations across the spa and related wellness centres.

Key responsibilities

• Greet guests, manage bookings, and handle check‑in/check‑out, including POS and cash transactions.
• Provide detailed information on treatments, retail products, and wellness programs, and offer mindful upselling and cross‑selling.
• Support daily operations of the spa, Body Mindfulness Center, Aquatic Center, and Serenity Center, including inventory management and cleanliness.
• Prepare end‑of‑day financial reports, assist with stock checks, and update sales systems.
• Collaborate with therapists, fitness instructors, and the scheduling team to ensure seamless guest experiences.

Required profile

• Minimum 1 year experience in a spa receptionist or guest services role within a luxury resort or hospitality setting.
• Strong English communication skills; Arabic is a plus.
• Knowledge of skincare and wellness retail products and ability to explain benefits.
• Proficiency with booking systems and POS equipment.

Required skills

• Inventory tracking
• POS payments
• Scheduling
• Upselling and cross‑selling
• Booking systems