Strategic Customer Manager

About the role

DHL Global Forwarding is looking for a Strategic Customer Manager to drive sales growth and customer acquisition for medium and large business customers in the Strategic Business Customers (SBC) segment. Based in Riyadh, you will act as a trusted advisor, delivering tailored air and ocean freight solutions that meet client needs and support DHL's strategic priorities.

Key responsibilities

• Identify, win and develop medium/large‑sized business customers through proactive hunting activities.
• Assess prospective accounts for profitability and strategic importance, prioritising bids accordingly.
• Drive volume and gross profit growth by acquiring new SBC accounts and expanding existing ones.
• Provide consultative selling, delivering customised proposals, quotations and bids that address customer pain points.
• Build and maintain strong relationships with SBC accounts, collaborating with product teams, trade lane managers and local stations.
• Execute targeted sales campaigns and maintain a personal sales plan focused on new business generation.

Required profile

• At least 5 years of relevant experience in logistics or freight sales.
• Proven track record of acquiring and expanding strategic business customers.
• Strong understanding of air and ocean freight solutions and market dynamics.
• Excellent communication and negotiation skills.

Required skills