Technical Support Engineer – Level 4

About the role

The Technical Support Engineer (Level 4) provides advanced post‑sales support for Distributed Control System (DCS) solutions, ensuring successful project hand‑over, issue resolution, and continuous improvement for both internal and external customers.

Key responsibilities

• Perform technical clearance of snag lists after system delivery and manage the SAT closure process.
• Classify and resolve missing items, configuration issues, tickets and bugs, coordinating with project managers, engineering and site services.
• Provide on‑site configuration corrections, system re‑installations and raise tickets for newly detected bugs.
• Deliver comprehensive DCS support, including troubleshooting, database creation, testing, commissioning and IEC61850 communication for GE IEDs.
• Configure and maintain network components such as switches, firewalls and routers.
• Create and follow up on L3 support cases, ensuring timely resolution of post‑sales technical issues.
• Identify business opportunities within the installed base and contribute to growth.
• Lead and develop a technical team, handling hiring, staffing and performance management.

Required profile

• Extensive experience with DCS platforms (DS AGILE, GPG, G500/100, D2x, C264, legacy systems).
• Strong knowledge of IEC61850 communication and GE IED configuration.
• Proven ability to troubleshoot complex control‑system issues and manage post‑sales support (Level 1‑3).
• Hands‑on expertise in network configuration (switches, firewalls, routers).
• Experience in database creation, system testing and commissioning.
• Leadership skills for hiring, coaching and performance development of technical staff.

Required skills

• DCS systems (DS AGILE, GPG, G500/100, D2x, C264, legacy)
• IEC61850 communication
• GE IED configuration
• Network configuration – switches, firewalls, routers
• System troubleshooting
• Database creation
• Testing and commissioning
• Post‑sales technical support (Level 1‑3)
• L3 case management