Telecaller – Customer Service Role

About the role

ADWA AL SHUJA is looking for a motivated Saudi national female telecaller to join its Riyadh team. The role involves handling customer inquiries, following up on service requests, maintaining clear communication, and delivering professional support to build positive client relationships.

Key responsibilities

• Answer client inquiries by phone with professionalism, clear communication and courtesy.
• Perform timely follow‑ups on pending customer requests and account requirements.
• Provide accurate information about products, services and operational processes.
• Record and track customer interactions in internal tracking systems.
• Resolve complaints and service issues efficiently to improve customer satisfaction.

Required profile

• High school diploma, diploma or bachelor’s degree (preferred).
• Mandatory Saudi national female.
• Familiarity with customer management tools, telephone switchboard operations and basic computer applications.
• Fluent Arabic (English proficiency preferred) with strong telephone etiquette and active listening.

Required skills

• Customer management tools
• Telephone switchboard operations
• Basic computer applications