Training Applications & End User Support Specialist

About the role

Join DHL Global Forwarding in Dammam as a Training Applications & End User Support Specialist. You will lead training and support for core operational and customer‑facing systems, ensuring users are equipped to work efficiently.

Key responsibilities

• Lead training and support for all core operational systems and customer‑facing applications (both onsite and via WebEx).
• Drive standardisation and process optimisation in line with IRR priorities.
• Review, distribute and communicate user releases, helpful hints and training manuals to super‑users and end‑users.
• Align cross‑functional training needs with HR, FiCO and product teams.
• Design and deliver targeted, process‑oriented training programmes.
• Promote a culture of quality, service excellence and continuous improvement.
• Maintain and improve talent knowledge management structures.
• Contribute to team effectiveness and collaboration.

Required profile

• 1‑3 years experience within DHL Global Forwarding.
• 1‑2 years experience as a country BPO team member.
• 4 years experience in training management.
• Good knowledge of the local market and exposure to the global DGF entity.
• Bachelor’s degree or higher in Information Management or General Management.

Required skills

What we offer

• Opportunities to contribute ideas and skills in a global logistics leader.
• Potential for further career development.
• Competitive salary package.