Venue IT Helpdesk Coordinator

About the role

We are looking for a Venue IT Helpdesk Coordinator to act as the first point of contact for all technology‑related issues at a high‑traffic venue supporting an international football tournament. The role ensures smooth daily IT operations, minimizes downtime and provides responsive support to staff, vendors and event stakeholders on‑site in Riyadh.

Key responsibilities

• Receive and resolve IT support tickets via phone, email and in‑person requests.
• Troubleshoot hardware, software, network and AV equipment issues on‑site.
• Coordinate with vendors and technical teams for escalated or complex problems.
• Maintain inventory of IT assets, equipment and licenses used at the venue.
• Set up and test IT/AV systems ahead of events and daily operations.
• Document recurring issues, keep helpdesk logs and update the knowledge base.

Required profile

• Diploma or bachelor’s degree in Information Technology, Computer Science or a related field.
• Valid work authorization for Saudi Arabia.
• Minimum two years of experience in IT helpdesk, technical support or venue/event IT coordination.
• Experience supporting live events or fast‑paced operational environments is highly preferred.

Required skills

• Strong troubleshooting of hardware, software and network systems.
• Familiarity with ticketing systems and IT support workflows.
• Basic knowledge of AV equipment and event technology setups.
• Fluency in Arabic and English preferred.