Assistant Director of Front Office

About the role

We are seeking a passionate and dynamic Front Office professional to join our hotel team as Assistant Director of Front Office. You will support the Director in delivering exceptional guest experiences and driving operational excellence.

Key responsibilities

• Monitor Front Office staff to ensure guests receive prompt, warm attention and personal recognition.
• Communicate Front Office matters to other departments, especially Housekeeping.
• Establish and maintain effective employee relations.
• Assist the Director with employee appraisal, consulting, and related HR matters.
• Prepare statistical, performance, and forecast reports to support budgeting and strategic planning.
• Monitor and control department costs to ensure performance against budget.

Required profile

• Degree in hospitality or related field.
• Minimum three years experience in a hotel Front Office department.
• Fluent in written and spoken English with immaculate personal presentation.
• Strong problem‑solving ability and knowledge of up‑selling and revenue‑maximisation techniques.
• Computer literacy; familiarity with the Opera property management system is highly regarded.

Required skills

• Opera property management system