Assistant Manager – Front Office I

About the role

The Assistant Manager – Front Office I supports the Front Office Manager in overseeing daily front‑office operations at a hotel in Makkah. This role ensures smooth check‑in and check‑out processes, supervises staff across Bell/Door, Switchboard, and Guest Services, and drives guest and employee satisfaction.

Key responsibilities

• Assist the Front Office Manager in managing front‑office functions and supervising daily staff activities.
• Oversee Bell/Door staff, switchboard operators, and front‑desk agents to ensure efficient service.
• Handle guest complaints, resolve disputes, and implement corrective actions based on feedback.
• Monitor performance against guest‑service goals and drive continuous improvement.
• Recognize and motivate employees, fostering a collaborative work environment.

Required profile

• High school diploma or GED with at least 2 years of guest‑service or front‑desk experience, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related field.
• Strong interpersonal and communication skills.
• Ability to lead, influence, and model integrity and honesty.
• Commitment to delivering exceptional customer service.

Required skills

What we offer

• Full‑time employment in a dynamic hospitality environment.
• Opportunities for professional growth and development.
• Collaborative team culture focused on guest satisfaction.