Call Center Customer Service Representative

About the role

We are seeking a Customer Service Representative to join the call centre of a large government‑owned company in Riyadh. The role offers a professional environment with competitive salaries and benefits.

Key responsibilities

• Receive and professionally handle customer inquiries and complaints.
• Record and follow up on cases using CRM and other customer service systems.
• Identify root causes of issues and provide solutions or escalate to relevant departments.
• Comply with procedures, service‑level standards and performance indicators.
• Accurately document and update customer information.
• Handle difficult cases, de‑escalate complaints and maintain a positive experience.

Required profile

• Saudi nationality.
• Bachelor’s degree in Business Administration, MIS, IT, Data Analytics, Public Administration, Public Relations or related field.
• At least one year of experience in customer service or call‑center operations.
• Strong communication, problem‑solving and multitasking abilities.
• Willingness to work rotating shifts and full‑time on-site in Riyadh.

Required skills

• Experience with CRM systems.
• Experience with customer ticketing systems.