Call Center Manager

About the role

We are seeking a proactive Call Center Manager to lead our customer service team in Riyadh. The successful candidate will handle inbound and outbound calls, ensure swift resolution of inquiries, and maintain a high level of customer satisfaction.

Key responsibilities

• Answer inbound calls and initiate outbound calls to customers.
• Respond to customer inquiries, resolve complaints and record all interactions in the system.
• Follow up on customer requests and ensure timely closure.
• Escalate complex issues to the appropriate internal teams.
• Collaborate closely with internal departments to address customer concerns.
• Maintain and improve overall customer satisfaction metrics.

Required profile

• Previous experience in a call center or customer service environment.
• Excellent communication skills in both Arabic and English.
• Strong problem‑solving abilities and a customer‑focused attitude.
• Basic computer proficiency; experience with CRM systems is a plus.
• Ability to thrive in a fast‑paced environment and work well within a team.

Required skills

• CRM

What we offer

• Opportunity to lead a dynamic team in a growing organization.
• Professional development and training.
• Competitive compensation package.