Customer Service Agent

About the role

We are looking for a Customer Service Agent to join Nestlé Waters & Premium Beverages in Riyadh. The role involves interacting with customers in Arabic and English, handling inquiries, complaints and orders, and acting as a liaison between customers and the company. You will ensure accurate documentation of all interactions and meet performance targets related to call handling time and customer satisfaction.

Key responsibilities

• Answer incoming calls and respond to customer inquiries in Arabic and English.
• Provide accurate information about products, services and company policies.
• Resolve customer complaints and issues effectively to ensure a positive experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics such as call handling time, satisfaction scores and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Required profile

• Diploma or Bachelor’s degree.
• Previous experience in a customer service or call‑center role is preferred.
• Excellent English language skills.
• Proficient in using computer systems and software.

Required skills

• Bilingual Arabic‑English communication.
• Proficiency with standard computer applications.