Customer Service Representative

About the role

The Customer Service Representative will be the primary point of contact for our customers, delivering prompt and courteous assistance across multiple channels. You will play a key role in ensuring a positive experience, resolving issues efficiently, and fostering long‑term relationships.

Key responsibilities

• Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.
• Investigate and resolve complaints, providing appropriate solutions and following up until full resolution.
• Maintain accurate records of interactions and actions taken in the customer management system.
• Collaborate with internal teams to address complex issues and improve service processes.
• Continuously seek opportunities to enhance customer satisfaction and loyalty.

Required profile

• Fluent in spoken and written English.
• High School Diploma or higher qualification.
• Strong communication skills and a customer‑focused attitude.
• Ability to work independently while adhering to company guidelines.

Required skills

• Proficiency with computers and Microsoft Office applications (Word, Excel, PowerPoint).