Customer Service Representative - Remote

About the role

We are seeking a motivated, customer‑focused representative to join our growing remote team. In this position you will be the first point of contact for our customers, delivering professional support across phone, email and live‑chat channels.

Key responsibilities

• Respond to customer inquiries via phone, email and live chat promptly and professionally.
• Provide accurate information on products, services, billing and company policies.
• Assist with account updates, order tracking, troubleshooting and general support requests.
• Identify and resolve customer concerns efficiently, escalating complex issues when necessary.
• Maintain detailed records of interactions in the CRM system and follow up to ensure satisfaction.
• Gather customer feedback and share insights to improve processes.
• Support internal knowledge bases and keep documentation up‑to‑date.

Required profile

• 1–2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Ability to multitask in a fast‑paced environment and work independently.
• High school diploma or equivalent; further education is a plus.

Required skills

• Familiarity with CRM software and customer support platforms.
• Proficiency with Microsoft Office or similar productivity tools.

What we offer

• Fully remote work flexibility.
• Competitive compensation based on experience.
• Opportunities for professional development and career growth.
• Supportive, collaborative team culture.