Director - Loyalty Customer Success Lead - West Arabia & Africa

About the role

Mastercard’s Loyalty Solutions team is looking for a Director to lead post‑sale customer success across West Arabia and Africa. The role will drive adoption of loyalty, rewards and engagement platforms for issuers, merchants and partners, ensuring measurable business outcomes and long‑term growth.

Key responsibilities

• Define and execute regional customer success plans to improve engagement, retention and program performance.
• Serve as senior point of contact and account sponsor for strategic clients, building trusted relationships with marketing, CRM and loyalty stakeholders.
• Provide thought leadership and data‑driven insights to shape client roadmaps and regional best practices.
• Establish portfolio governance, conduct business reviews, report performance and manage customer health and risk.
• Collaborate with Sales, Product and Delivery teams to influence KPIs such as renewals, ARR expansion and NPS.

Required profile

• Proven experience in digital marketing, loyalty program management and complex program delivery.
• Strong communication and collaboration skills with the ability to align resources in a matrixed environment.
• Track record of building senior client relationships and driving measurable business outcomes.

Required skills