English-speaking Call Center Agent (Customer Experience)

About the role

We are seeking a dynamic, customer‑focused English Call Center Agent to join our CX team. In this role you will be the main point of contact for our clients, ensuring a seamless and positive experience throughout the entire customer journey.

Key responsibilities

• Design and implement customer journey maps to identify pain points and drive improvements.
• Act as the primary contact for clients, understanding and addressing their needs promptly.
• Collaborate with internal teams to turn customer feedback into product enhancements.
• Maintain high‑quality service by handling inquiries with professionalism and empathy.
• Ensure a positive experience at every touchpoint, from first contact to resolution and follow‑up.
• Monitor performance metrics such as response time, resolution time and satisfaction scores, and drive continuous improvement.

Required profile

• Fluent in English, both written and spoken.
• Bachelor’s degree (English background is a plus).
• 1‑3 years of experience in customer service or customer experience.
• Ability to manage challenging situations with professionalism and empathy.
• Strong attention to detail and capacity to handle multiple tasks.

Required skills

• Experience with customer service platforms and CRM tools.
• Excellent written and verbal communication in English.