Handover Specialist - BYD

About the role

The Handover Specialist at Al-Futtaim Automotive - BYD in Saudi Arabia owns the final and most critical moment of the customer journey: vehicle delivery. The role ensures a structured, premium, brand-aligned handover by making sure the vehicle is ready, all documentation is completed and customers are educated on features, safety systems and connected technologies. It turns a successful sale into a lasting customer relationship.

Key responsibilities

• Conduct structured, OEM-aligned handovers including feature walkthrough, infotainment setup and connected services activation
• Personalize the delivery for VIP, corporate and loyalty customers
• Ensure vehicle readiness before delivery: completed PDI, detailing, fuel/charge level, accessories and presentation standards
• Verify delivery documents (registration, insurance, financing contracts, warranty, service plans) and capture customer signatures and compliance paperwork
• Set up customer profiles in OEM systems such as mobile apps and connected vehicle platforms
• Teach customers about safety systems, ADAS, infotainment and connected services, and guide EV/hybrid users on charging and battery management
• Explain service schedules, maintenance, roadside assistance and aftersales contacts, and run post-handover test drives where needed
• Follow up with customers within 24-72 hours, collect feedback and share insights with Sales, Service and PDI teams
• Promote loyalty programs, referrals and reviews, and aim for zero-defect deliveries with minimal escalations

Required profile

• Diploma or Bachelor's degree in Business Administration, Marketing, Hospitality or a related field
• Minimum 1-2 years of customer-facing experience in automotive sales, premium retail, hospitality or aviation
• Previous vehicle handover, sales support or customer experience experience strongly preferred
• Experience with high-value customers and premium service standards is an advantage

Required skills

• Strong product knowledge of the vehicle range, including EV and hybrid technologies
• Proficiency in OEM mobile apps, infotainment systems and connected vehicle platforms
• Familiarity with CRM and Dealer Management Systems (DMS)
• Strong Microsoft Office skills for reporting and documentation