HR Operations & Administration Generalist

About the role

The HR Operations & Administration Generalist supports daily HR processes, ensuring smooth implementation of policies such as leave management, payroll, onboarding, and employee grievance handling. This role acts as a first‑line contact for managers and staff, helping maintain compliance and operational efficiency.

Key responsibilities

• Provide first‑line advice on employee relations issues and refer complex cases to senior HR colleagues.
• Assist in developing, testing, and maintaining HR policies, procedures, and compliance guidelines.
• Manage internal client relationships by supporting teams in building effective working relations.
• Collect and input data into spreadsheets or standard formats for analysis and reporting.
• Prepare and format routine HR documents, letters, and memoranda using standard office software.
• Follow mandatory procedures to ensure work meets quality standards and regulatory requirements.
• Enter payroll data accurately to support timely payroll processing.
• Participate in personal capability building through training, coaching, and staying updated on relevant technology and regulations.

Required profile

• Bachelor’s degree in Business Administration, Human Resources, or a related discipline.
• Basic experience with simple office and operational systems.
• Strong attention to detail and ability to follow established procedures.
• Good communication skills for interacting with managers and employees.

Required skills

• Data collection and basic analysis.
• Employee relations case handling.
• Policy and procedure development.
• Document preparation using standard office tools.
• Payroll data entry.