Key Account Portfolio Manager

About the role

AstroLabs, the Gulf's leading business expansion platform for high-growth companies entering Saudi Arabia and the UAE, is looking for a senior, commercially minded Key Account Portfolio Manager. This is a senior individual contributor role: you will personally own a portfolio of high-value enterprise clients from onboarding through renewal or exit, building trusted relationships with senior decision-makers and driving retention and growth.

Key responsibilities

• Own a portfolio of high-value enterprise clients as the primary relationship contact, running structured check-ins and strategic account reviews
• Create tailored account plans covering stakeholder engagement, service use, milestones, renewal risks and growth opportunities
• Monitor portfolio health, client satisfaction, renewals and retention, and track compliance with contracted scope and service commitments
• Lead complex client escalations and coordinate corrective actions until closure
• Identify, qualify, negotiate and close upsell and cross-sell opportunities across Business Setup, People Services (HR, GRO & PRO), Accounting & Tax and other offerings
• Maintain a visible account growth pipeline and coordinate with Commercial on pricing, packaging and strategic deals
• Coordinate the end-to-end client experience across setup and ongoing operations, monitoring milestones, SLAs and commitments
• Work through dotted-line relationships with Operations and Commercial, keeping internal teams informed of client context and priorities
• Report account health, renewal forecasts and material risks to leadership, and help improve client experience

Required profile

• Substantial experience managing strategic B2B or enterprise accounts, preferably in corporate services, professional services or complex multi-service environments
• Track record of retaining high-value clients and generating account expansion revenue through upselling and cross-selling
• Strong executive stakeholder management, commercial negotiation and escalation-resolution skills
• Ability to coordinate multi-disciplinary teams by influence rather than direct management
• Professional English; Arabic is an advantage

Required skills

• Account planning, commercial forecasting and CRM discipline
• Understanding of Saudi business setup and corporate services (HR, GRO/PRO, accounting or tax) is a strong advantage