Legal Collections Officer

About the role

We are looking for a highly organized Legal Collections Officer to support our legal and collections functions. The role involves monitoring outstanding debts, coordinating with legal representatives, maintaining accurate records, and ensuring timely reporting of collection activities.

Key responsibilities

• Review and update outstanding debt reports in coordination with the Legal Property Accounts team.
• Follow up on customer payments, bank transfers, and settlement transactions, ensuring proper documentation and processing.
• Record collections, settlements, and payment arrangements accurately in the system.
• Prepare periodic reports, dashboards, and collection analyses using Microsoft Excel.
• Coordinate with internal legal staff and external law firms by providing required information, documentation, and case updates.
• Track legal collection cases and monitor the status of court proceedings, judgments, and enforcement actions.
• Prepare and verify monthly collection commission calculations.
• Maintain and regularly update the legal department's database and case management records.
• Monitor customer complaints and legal disputes, ensuring timely follow‑up and resolution.
• Ensure all collection activities comply with company policies, legal requirements, and regulatory standards.
• Assist in improving collection procedures and administrative processes.
• Maintain confidentiality of sensitive legal and financial information.

Required profile

• Diploma or Bachelor's degree in Business Administration, Public Administration, Accounting, Law, or a related field.
• Minimum of 1 year experience in collections, legal coordination, debt recovery, or administrative support.
• Basic understanding of debt collection procedures and legal processes.
• Strong organizational and follow‑up abilities.
• Excellent written and verbal communication skills.
• Ability to work under pressure and manage multiple priorities.
• High level of accuracy, attention to detail, and professionalism.
• Ability to maintain confidentiality and handle sensitive information responsibly.

Required skills

• Microsoft Excel (including PivotTables, VLOOKUP/XLOOKUP)
• Microsoft Word
• Microsoft Outlook
• ERP systems
• Debt management software