Operations Manager – Eastern Province

About the role

The Operations Manager ensures smooth, efficient daily operations across one or more processing centres in Saudi Arabia. You will oversee facility operations, inventory, and process optimisation while supporting cross‑functional teams to meet performance goals and maintain high customer satisfaction.

Key responsibilities

• Manage the smooth operation of the processing centre across all shifts.
• Lead training and meeting sessions for processing staff.
• Coordinate with the Property Manager to complete facility work on schedule.
• Address facility, tech, and space issues for licensees, including liaising with OFOS.
• Collaborate with Customer Success to prepare licensees for large orders, launches, or spikes.
• Handle ZenDesk tickets from opening to closure.
• Troubleshoot hardware issues in the kitchen and facility.
• Review daily inventories, place replenishment orders, and conduct storage audits.
• Report KPI metrics, contribute to goal setting and planning.
• Coach new and existing shift leads and fill in shifts when needed.
• Review financials, support P&L understanding, and assess operational impact.

Required profile

• Bachelor’s degree in Business Administration, Operations Management or a related field.
• Minimum of 3 years (36 months) of relevant operations experience.
• Ability to work onsite in the Eastern Province and handle high‑volume periods.

Required skills

• Zendesk ticket management.
• KPI metrics analysis.
• Inventory management.
• Audit procedures.
• P&L analysis.