Remote Customer Advocate – Support & Service

About the role

We are looking for a motivated, professional and customer‑focused individual to join our fully remote support team. As the primary point of contact, you will help customers resolve questions, address concerns and ensure a positive experience with our products and services.

Key responsibilities

• Respond to customer inquiries via phone, email, live chat and other channels.
• Provide accurate information about products, services, policies, orders, billing and procedures.
• Troubleshoot issues, guide customers through step‑by‑step solutions and resolve complaints with empathy.
• Escalate complex or unresolved cases to the appropriate department.
• Document interactions, update account information and process orders, returns or refunds in the CRM.
• Maintain detailed records, monitor support tickets and meet response‑time targets.
• Collaborate with sales, billing, technical support and other teams to resolve issues.
• Maintain a reliable internet connection, attend virtual meetings and manage workload independently.

Required profile

• High school diploma or equivalent; 1–3 years of customer‑service experience preferred.
• Excellent verbal and written communication, active‑listening and problem‑solving abilities.
• Ability to stay professional under pressure and handle diverse customers.
• Basic computer proficiency and familiarity with email, web applications and CRM systems.
• Self‑discipline to work independently in a remote environment and adhere to scheduled hours.

Required skills

• CRM systems
• Ticketing/help‑desk platforms
• Live‑chat tools
• Email and web applications
• Office software (e.g., word processing, spreadsheets)

What we offer

• Competitive salary or hourly compensation
• Flexible and fully remote work arrangement
• Paid training, onboarding and professional development
• Performance incentives or bonuses
• Paid time off and health‑care benefits
• Retirement or pension plans and employee assistance programs