Remote Customer Service Representative
PULSE (MENA REGION) · Dammam
وصف الوظيفة
About the role
We are seeking a motivated, customer‑focused individual to join our team as a Remote Customer Service Representative. In this position you will be the first point of contact for our customers, delivering professional support across phone, email and live‑chat.
Key responsibilities
- Respond promptly to customer inquiries via phone, email and live chat, providing accurate information on products, services, billing and policies.
- Assist with account updates, order tracking, troubleshooting and general support requests.
- Identify and resolve issues efficiently, escalating complex cases when necessary.
- Maintain detailed records of interactions in the CRM system and follow up to ensure satisfaction.
- Gather customer feedback and share insights to improve processes.
- Support internal knowledge bases and adhere to company policies and service standards.
Required profile
- 1–2 years of experience in customer service or a related role.
- High school diploma or equivalent; further education is a plus.
- Excellent verbal and written communication skills.
- Strong problem‑solving, conflict‑resolution and organizational abilities.
- Ability to multitask in a fast‑paced environment and work independently from home.
Required skills
- Familiarity with CRM software.
- Proficiency with Microsoft Office or similar productivity tools.
What we offer
- Fully remote work flexibility.
- Competitive compensation based on experience.
- Opportunities for professional development and career growth.
- Supportive, collaborative team culture and work‑life balance.
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