Sales Supervisor - BYD Showroom

About the role

The Sales Supervisor leads and manages day-to-day showroom sales operations at Al-Futtaim Automotive's BYD dealership in Saudi Arabia. The role ensures a team of Sales Executives consistently achieves unit sales, F&I penetration and trade-in targets, combining hands-on leadership, deal support and performance coaching to drive pipeline discipline, conversion rates and a consistent brand-standard customer experience.

Key responsibilities

• Lead daily sales operations through team huddles, target tracking and activity planning aligned with monthly objectives
• Allocate walk-in customers, digital leads and key accounts according to workload, performance and conversion capability
• Coach Sales Executives on product knowledge, sales techniques, customer engagement and objection handling
• Support executives with high-value, complex or sensitive negotiations and approve discounts, F&I proposals and trade-in valuations within delegated authority
• Drive second-facing on undecided customers and ensure deals are profitable while keeping customers satisfied
• Monitor lead response times, pipeline health and conversion, ensure 100% lead capture and accurate CRM/DMS data entry, and coach underperformers
• Maintain showroom presentation, demo fleet readiness and brand standards, handle escalations and coordinate with Handover, F&I and Aftersales
• Prepare daily, weekly and monthly performance reports for the Sales Manager and ensure deals meet OEM, regulatory and internal documentation standards including KYC and financing requirements

Required profile

• Diploma or Bachelor's degree in Business Administration, Marketing or a related discipline
• Minimum 3-6 years of automotive retail sales experience in a franchised dealership
• At least 1-2 years in a senior sales, team lead or supervisory role
• Proven personal sales performance before moving into leadership, and experience managing daily showroom operations and coaching teams in high-volume settings
• Valid Saudi Arabia driving licence

Required skills

• Strong proficiency in CRM and Dealer Management Systems (DMS)
• Solid Microsoft Office skills, especially Excel for performance tracking and reporting
• Good understanding of F&I products, financing structures and trade-in valuation
• Ability to analyse sales metrics and drive improvement actions