Senior Cargo Operations Agent (Dammam)

About the role

The Senior Cargo Operations Agent will lead cargo handling and customer service activities at our Dammam station, ensuring smooth import and export processes while meeting revenue and safety targets.

Key responsibilities

• Support the supervisor in developing operational plans and exceeding revenue goals.
• Coordinate with local Ground Handling Agents (GHA) and the head‑office cargo department to deliver high‑quality service.
• Oversee GHA routines to maintain efficient operational flow.
• Assist import customers with cargo clearance and liaise with HQ or origin stations for support.
• Plan flights to maximize aircraft cargo capacity and control export/import operations.
• Maintain close coordination with QR space control and customers to ensure timely shipment delivery and optimal space utilization.
• Handle cargo claims, discrepancies, and administrative issues.
• Disseminate cargo‑related information on customs, governmental and health regulations to avoid penalties.
• Issue official cargo arrival notifications to freight forwarders, agents and direct customers.

Required profile

• Relevant vocational, tertiary or trade qualification.
• Minimum 3 years of experience in cargo operations, acceptance, administration, warehouse or ramp environments.
• Strong understanding of import/export procedures and safety/security regulations.

Required skills

• Cargo handling and operations management.
• Flight planning and cargo space optimization.
• Coordination with ground handling agents and customs authorities.
• Customer service and claim handling.